System Integration
Contact usSynchronise your data across systems and improve customer experience and internal workflow to operate more effectively.
Who should use this service
If you are a technology leader in one of the following situations:
Disjointed systems that don’t share data
Reliant on manual data entry
Human error causing data accuracy problems
Data being out of date between systems
Not having timely access to data
Benefits
Eliminate manual data entry
Synchronise data across systems
Improve data accuracy and security
Enable scale without more effort or cost
Improve customer experience and internal workflow
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How it works
Our integration specialists help you connect disparate systems seamlessly via API’s or custom integrations to enable scalability and data accuracy. Integration technologies we use include:
RESTful APIs
GraphQL APIs
SOAP API
Identity Management (OAuth and SSO Integrations)
Zapier
MuleSoft
Webhooks
HubSpot
Systems we have integrated for our clients
We have a proven track record of a range of system integrations including Content Management Systems (CMS), Customer Relationship Management Systems (CRM), databases, email systems and more:
E-commerce, e.g. Shopify and WooCommerce
Accounting, e.g. MYOB and Xero
Customer support, e.g. Zendesk
Customer order processing and workflow integration, e.g. Electronic Data Interchange
Payment systems, e.g. eWAY, PayPal, Direct One, Stripe, Payment Express, Westpac, St. George Bank, Commbank and ANZ
Social media platforms, e.g. Facebook, Twitter and Google+
Other systems, e.g. Google Maps, AP21, Google Merchant Services, Yahoo Location Services, MaxMind Geolocation, Temando (Shipping), Edmodo (Education), Microsoft Outlook/ Access/ Excel, Atlassian Jira, Confluence, BitBucket, Tempo, Slack, Google Docs, Google Sheets, GSuite
Custom hardware
HR Platforms, e.g. WorldManager and BambooHR
Our Process
1
Discovery
We identify the systems to be integrated, what data needs to be shared and when. We review how those systems allow data to be accessed, and the best method of integration – whether it’s using an off-the-shelf platform like Zapier or Mulesoft, or manually integrating by developing or connecting an API.
2
Implementation
Once the integration has been developed/implemented, it’s tested on a staging environment to ensure it works seamlessly, and once it meets your approval – we launch.
3
Post launch
Our team is available to monitor your integration and to provide proactive recommendations post launch via our Agile Innovation Packages.
Work with us through one of our two engagement models
To learn more about our two engagement models check out ‘How we engage‘.
Fixed cost development
Designed for organisations with a clear application vision
Predictable, reliable outcomes for your critical initiatives
Perfect for businesses with clear requirements & defined scope
Detailed planning, guaranteed delivery & no surprises
Pricing below is indicative, please contact us for a fixed price quote based on your specific scope and requirements.
Small
application
No-code / low-code basic application
2 months
Scoping workshop with a senior strategist
Infrastructure set up
Quality assurance (testing)
UX design
Creative design
Front end development
Back end development
Information architecture
Testing & deployment
$50,000+ GST
Medium
application
Purpose built, custom application
4 months
Scoping workshop with a senior strategist
Infrastructure set up
Quality assurance (testing)
UX design
Creative design
Front end development
Back end development
Information architecture
Testing & deployment
$100,000+ GST
Large
application
Premium, purpose built, fully custom application
6 months
Scoping workshop with a senior strategist
Infrastructure set up
Quality assurance (testing)
UX design
Creative design
Front end development
Back end development
Information architecture
Testing & deployment
$150,000+ GST
Agile Application Development
Ideal for complex projects requiring adaptability and larger budgets
Continuous improvement for evolving goals
Ideal for businesses needing flexibility as priorities change
Collaborate with our team in springs to iterate, adapt and refine your software for maximum impact
About us
Our team draws on 25 years of experience working with a diverse range of clients, from Australia’s fastest growing companies and State Government Agencies to global Fortune 500 organisations. We have grown into an award-winning company with over 40+ staff, all sharing the same drive to deliver great outcomes and solutions for our clients.
Book a free consult with a member of our C-suite
FAQs
1
Do I need to have an API to enable integration?
Not necessarily. Often we can integrate systems via direct database access or by building an API for you.
2
Can you integrate my custom solution?
Yes, provided your system can provide access to the data (or if we can access the database directly). To find out if your system can provide the access required, contact us.
3
What data can’t you integrate?
If a system won’t provide any access to the data you need, integration can be difficult. Even then, often there are workarounds. Contact us to discuss your situation.
4
When should I use an off-the-shelf integration like Zapier or Mulesoft vs developing a custom integration?
In most cases, an off-the-shelf integration is sufficient. However, custom solutions may be suitable for you if you have specific security or scaling considerations. Contact us to discuss your situation.
5
What system integrations have you been successful in delivering?
Our expertise covers a broad range of system integrations covering comprehensive end-to-end business systems from E-commerce, sales systems, inventory management systems and HR systems. Read about our system integrations case study here.
6
Do API integrations enhance security?
Yes. By accessing your data via an API, authentication and security can be implemented, monitored, and governed. You can ensure that the data is only accessed as intended.
7
I want ongoing maintenance and updates on my system, which engagement model is suitable?
If you require ongoing assistance and maintenance of your system, our Agile Innovation Packages will be suitable for you.
Case Studies
Tech StrategyWeb design & development
National Association of Testing Authorities
With over 5,000 active users, the custom-built web portal enables efficient communication, better collaboration and an improved user experience for NATA and their stakeholders.
Software developmentTechnology
Rebuilding an electronic data exchange (EDI)
By integrating business systems and automating tasks, we helped remove key-person dependency for a high-end beverage distributor. 4mation ensured efficiency in processing orders so that our client could serve their customers better.
